Return & Store Policies

RETURN POLICY

Bilt Hamber USA/The Clean Garage welcomes the return of any new factory sealed product within 30 days of purchase

We offer 2 convenient options for your return:
-Exchange/Store Credit
-Refund

Factory sealed returns arriving within 30 days of purchase do not require prior approval, please follow the instructions below:

Ship your return to the address below, using the address format listed:

Bilt Hamber USA Returns
RMA: (order number)

5619 Tilghman Street

Allentown, PA 18104

1. Inside the box please include a note if you would like a store credit or if you would like your original payment method refunded(less 15% restock fee)
2. Please make sure your item is properly packaged for shipping and insured for its replacement value
3. Return shipping costs and arrangements are the responsibility of the customer
4. Original shipping charges to you are not refundable

If there is an issue/damage with your order please contact us at info@bilthamberus.com with your order number and pictures so we can fix this promptly.

ORDER & SHIPPING POLICY

Once an order is placed it can not be cancelled or modified under any circumstances. Please carefully review your order, shipping and payment details before checking out.

Most orders placed will ship within 2 business days, 95% of orders fall into this category. From time to time an item may be out of stock and not ship right away. We will do our best to update you on the status of these items as soon as we can. We make no guarantee of handling or delivery time for any order placed, if you need your order by a certain date we suggest you contact us first to see if we can meet your expectations. Once an order is placed it can not be cancelled or modified under any circumstances.

Shipping Carriers: Most small orders will ship with USPS while most larger orders will ship with UPS. Shipping carriers are chosen at our discretion, if you have an issue with a specific carrier please contact us before ordering so we can discuss a solution.

Free Shipping: Any Free Shipping promotion is available only for the lower 48 states.

International Orders: Buyers are responsible for any duties or fees charged for importing the products purchased. We will not modify your order amount for you, this is illegal and any requests to do so will be ignored. International orders are shipped with USPS(typically orders 4 pounds or less) or UPS(typically orders over 4 pounds) at our discretion, we will not modify the carrier used based on custom request.

SITE TERMS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY WHEN USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Bilt Hamber USA is operated by The Clean Garage.

Cancellations
After you place your order it can not be changed or cancelled. Once your payment is processed the order goes straight to our warehouse team to pick for shipping.

Missing/Damaged Items
Missing or damaged items need to be reported to us within 10 days of delivery. This does not include any back ordered items and only applies to orders that have been completely filled.

Exactly when will my package be delivered?
Ground packages are delivered to residential addresses Monday through Saturday between 9:00 a.m. and 7:00 p.m. and to business addresses during their normal business hours Monday through Friday. Ground packages cannot be scheduled to arrive at a specific time of day.

How do I get a tracking number for my order?
If we have a valid email address, you will be sent an email shipping confirmation of orders shipped from our warehouse. If you have any questions regarding the shipment, please contact us.

Orders over $500
The first time you place an order of $500 or more, you may be contacted by our customer service department to provide us with identification tying you to your credit card. This policy was implemented in order to protect our company and our customers against the increasing number in online ID theft.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Clean Garage, a division of EMC Global Enterprises. The collective work includes works that are licensed to The Clean Garage ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with the Clean Garage. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Clean Garage. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by The Clean Garage. Use of our photos and content to resell our products without express written consent from The Clean Garage is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of The Clean Garage used on the site are trademarks or registered trademarks of The Clean Garage.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Clean Garage disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Clean Garage does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Clean Garage does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
The Clean Garage shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Clean Garage has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, The Clean Garage reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Clean Garage reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Clean Garage shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Clean Garage without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
The Clean Garage may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to The Clean Garage.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Pennsylvania, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Allentown, Pennsylvania. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. The Clean Garage failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Clean Garage may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Clean Garage or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
The Clean Garage does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Clean Garage is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Clean Garage reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Clean Garage in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless The Clean Garage, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, The Clean Garage may link to sites operated by third parties. However, even if the third party is affiliated with The Clean Garage, The Clean Garage has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Clean Garage. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Clean Garage seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).